Terms and Conditions

1. Who can use Jimwala

You must be at least 18 and be able to make a binding contract in India. You use Jimwala for a gym, fitness club, yoga studio or similar business. If you sign up for a business, you confirm you have the authority to accept these terms for it.

2. What Jimwala does

Jimwala is software that helps a gym manage members, memberships, fees, attendance, enquiries, messages and a website. We provide the software. We do not run your gym, and we are not a party to anything between you and your members.

3. Free trial

Every new gym gets a 7-day free trial with 20 WhatsApp credits. No payment is needed to start. The trial is there so you can test Jimwala properly before you pay. When it ends, you need a paid plan to keep using the paid features.

4. Plans and payment

Our plans are prepaid for the period you choose:

• Monthly: ₹800 for 30 days, with 100 WhatsApp credits
• Quarterly: ₹2,100 for 90 days, with 360 WhatsApp credits
• Half-yearly: ₹3,600 for 180 days, with 900 WhatsApp credits
• Yearly: ₹6,000 for 365 days, with 2,400 WhatsApp credits
• Prices are in Indian rupees. Where GST or another tax applies, it is added or shown separately as the law requires.
• You pay in advance, online through Razorpay, and your plan starts once we receive the payment.
• Plans do not renew on their own. To carry on after a period ends, you pay for a new one.
• We may change our prices for future purchases. A change never affects a period you have already paid for.

5. No refunds

All payments to Jimwala are final and non-refundable, including for unused days and unused WhatsApp credits. Please read our Refund and Cancellation Policy, which is part of these terms.

6. WhatsApp credits

Each WhatsApp message sent through Jimwala uses credits. The credits that come with your plan are shown on the pricing page. Credits are for messages sent through Jimwala only. They have no cash value, cannot be transferred to anyone, and are not refundable.

7. Your account

• Give us correct details and keep them up to date.
• Keep your login safe. You are responsible for everything done through your account, including by your staff.
• Tell us straight away if you think someone else has got into your account.

8. Your members' data

You decide what member data goes into Jimwala, and you are responsible for it. You promise that:

• You have the right to collect and use it, and members have agreed where the law requires, including for health-related details and for anyone under 18.
• What you enter is accurate and lawful.
• You will answer your members' requests about their data.

9. Messaging rules

You may use WhatsApp messaging in Jimwala only to contact people who have agreed to hear from you. You must follow WhatsApp's Business Messaging Policy and Business Terms, and you must not:

• Send spam, misleading messages, or anything illegal, abusive or harassing.
• Message people who have asked you to stop.
• Promote anything WhatsApp does not allow.

10. Payments between you and your members

If you use Jimwala to send a payment link to a member, the payment is between you and that member. Razorpay's terms apply to the payment. We are not the seller of your gym services. Refunds, disputes and complaints about your membership fees are yours to handle.

11. Your content and your website

You keep ownership of the pictures, videos, text and other content you upload. You give us permission to store, resize and show it as needed to run your website and the service. You promise you have the right to use it and that it does not break anyone's rights or the law. We may remove content that does.

Each gym gets a free address on jimwala.com. If you connect your own domain, you must own it and you are responsible for keeping its settings correct.

12. Acceptable use

Please do not:

• Break the law, or use Jimwala for anything fraudulent.
• Try to get into another gym's data, or to disrupt or overload the service.
• Copy, resell or reverse-engineer the software.
• Upload viruses or content you have no right to use.

13. Availability

We work to keep Jimwala running, but we cannot promise it will always be available or free of errors. There may be maintenance, upgrades or problems outside our control (for example with WhatsApp, Razorpay or your internet). We may add, change or remove features.

14. Suspension and ending your account

You can stop using Jimwala at any time. Ending your account does not entitle you to a refund.

We may suspend or end an account, with a message to you where we can, if you break these terms, misuse messaging, do not pay, put other users at risk, or if the law requires it. We may also stop offering Jimwala by telling you in advance.

15. Our rights in Jimwala

Jimwala, its software, design, name and logo belong to us. These terms give you only the right to use Jimwala for your gym while your account is active.

16. What we do not promise

Jimwala is provided "as is". We are not your accountant, tax adviser or lawyer. Invoices, reports and reminders the software creates are there to help you, so please check that they meet your own tax and legal needs.

17. Limit on our liability

As far as the law allows, we are not liable for loss of profit, loss of members, loss of data, or any indirect or consequential loss. Our total liability for any claim relating to Jimwala is limited to the amount you paid us in the three months before the claim arose.

18. If a claim is made against us because of you

You agree to cover us for claims and costs that arise from your content, your messages to members, your members' data, or your breach of these terms.

19. Law and disputes

These terms are governed by the laws of India. Please write to us first at info@jimwala.com so we can try to settle a problem. If we cannot, the disputes will be decided by the courts of India.

20. Changes to these terms

We may update these terms. We will change the date at the top and tell account owners about changes that matter. If you keep using Jimwala after a change, you accept it.

21. Contact us

• Email: info@jimwala.com