Refund and Cancellation Policy
Last updated
All payments to Jimwala are final and non-refundable. We do not give refunds on any plan, at any time. Before you pay, use the 7-day free trial to check that Jimwala suits your gym.
This policy applies to everything you pay Jimwala for: subscription plans and the WhatsApp credits that come with them. By paying, you agree to it.
1. No refunds
We do not refund payments. This applies to every plan (monthly, quarterly, half-yearly and yearly) and includes:
- Days you have not used, if you stop using Jimwala before your plan ends.
- WhatsApp credits, whether you have used them or not.
- A change of mind, or finding that Jimwala is not right for your gym.
- Closing or deleting your account.
- Delays, limits or blocks by WhatsApp (Meta), for example a message template that is not approved.
- Problems caused by your own internet, device, phone number or settings.
2. Try before you pay
Every new gym gets a free 7-day trial with 20 WhatsApp credits and every feature switched on. No card is needed. Because we do not refund, please use the trial fully before you buy a plan.
3. How to cancel
You can stop at any time. Our plans do not renew on their own, so nothing more will be charged to you unless you choose to pay for a new period.
If you stop, you can keep using Jimwala until the end of the period you paid for. If you also want your account and data deleted, follow the steps in our Privacy Policy. No refund is given for the remaining days.
4. If you are charged by mistake
This is not a refund for the service. It is how we put right a payment error:
- You were charged twice for the same plan, or
- Money was taken from your account but your plan was not activated.
5. How to report a payment error
Write to info@jimwala.com within 7 days, with your registered mobile number, the date and amount, and the Razorpay payment ID if you have it. We will check it. If it is a genuine error, we will either activate your plan or return the extra amount to the account you paid from. Reversals usually reach your account within 5 to 7 working days, depending on your bank.
6. Fees between a gym and its members
If you are a gym member, the fees you pay for your membership go to your gym, not to Jimwala. Refunds for those fees are decided by your gym under its own policy. Please contact your gym.
7. Disputes and chargebacks
Please contact us before you raise a dispute with your bank or card company. We will try to sort out a genuine problem quickly. We may suspend an account while a chargeback is being reviewed.
8. Contact us
- Email: info@jimwala.com